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Support

Customer and Applicant Support 

Whether you require general support, technical assistance or even dedicated support for your applicant students, PAC has what you need. Below is an outline of our various support offerings.  If there is something more specific that your institution requires we’ll be happy to discuss it in more detail with you and your team.

Customer Support

At PAC, we are dedicated to delivering the highest level of customer care. Our customer service team provides training on the platform and full support moving onward to ensure your complete satisfaction. At every point in the process, we are here to support you. 

Each customer has a dedicated project manager who is your main point of contact throughout our working relationship. Our customer support team is also available via phone and email to help you. 

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You are also provided with comprehensive user guides as well as a detailed FAQ’s section on the back-end of the platform which answers the most common queries we receive. 

Applicant Support

Supporting applicants that have questions or might encounter issues during the application process can be very time consuming for your institution. At PAC, our dedicated, professional and friendly customer service team can take care of student applications support for you. Availing of this service allows your administration department to focus fully on the admissions process while giving you the peace of mind that your students are being supported with their course application.

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Technical Support

PAC offers different levels of support depending on your requirements and the level of IT support you already have in-house. Our technical support team will make sure any technical issues will be dealt with promptly including:

  • Browsing issues: web access to the platform is key and we ensure full support to identify any browsing difficulties you or your customer could face.
  • Data management: Data is key. GDPR and access related issues can be common nowadays.
  • Recovery: with our backups in place, we can help you recover from an erroneous action or a data loss following manual mishandling of data.
  • Integration: we can guide you through your integration with our RESTFul API or help you identify issues in your 3rd party integration.
  • Security: analysis from the log system can help you troubleshoot your access policies.
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For more general technical queries, our experienced and knowledgeable technicians use a ticketing system to ensure your query is dealt with in a timely manner.

Can’t find the answer to your question?

Send us an email or give us a call:

 

EMAIL:
info@pac.ie

CALL US ON:
+353 91 549260